Oracle Certification Highlights - May

Oracle Certification news, highlights and insight.

Your place for the latest news on exams and credentials as well as general program information. 

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Butler Students Tap Oracle Cloud to Make Responsible Financial Aid Choices

Student debt continues to be a massive issue for American students who collectively owe an estimated $1.5T in loans. Navigating cost and financial aid is a crucial step in a complex process toward student attainment of higher education. Butler University wants to increase student success through a more efficient process and sound fiscal decisions. Deploying Oracle Student Financial Planning, part of Oracle  Student Cloud, the university will be able to guide students towards more responsible borrowing and course-planning that will keep them on track towards their graduation goals.

Butler, a private university in Indianapolis, integrates the liberal arts with a professional education to provide the highest quality education. It fosters a stimulating intellectual community built upon interactive dialogue and inquiry among students, faculty and staff.

With cloud technology providing real-time synchronization with government systems and automated, student-centric processes, Oracle Student Financial Planning will let Butler financial aid officers and administrators spend more time advising students on financial aid choices and less time packaging their aid. Direct integration with Oracle PeopleSoft Campus Solutions will also enable the university to cut the costs of ongoing financial aid compliance. To date, Oracle Student Financial Planning has processed $2.9 billion in financial aid, representing 15 million automated packages.

“Cost should not be the gating factor in individuals getting the education they desire,” said Pete Williams, CIO at Butler University. “With Oracle Student Cloud, we will have the tools we need to improve student success by delivering a more transparent and effective financial aid experience.”

Oracle Student Financial Planning supports traditional and non-traditional academic models and drives institutional transparency, regulatory compliance, superior student visibility, and control of education financing options. With it, institutions can leverage advanced automated technologies to manage comprehensive fund management, calculate and repackage student financial aid based on pre-set triggers, optimize both private and public funding sources based on student financing requirements, reduce time and resources spent on supporting manual processes, and reduce the complexity of annual audits and compliance risk.

“Financial aid has been a frustrating and confusing process for many students, making it difficult to find options that best meets their qualifications and needs,” said Vivian Wong, GVP higher education development, Oracle. “With Oracle Financial Planning, we are enabling progressive universities such as Butler to match students with their best financial options, giving them the resources they need to focus on reaching their academic goals.”

Oracle Utilities Opower Innovations Help Utilities Connect with Every Customer

The Oracle Utilities Opower customer engagement platform now includes four entirely new experiences and over 100 innovations for utilities to connect with every residential customer. These enhancements deliver measurable results at scale: cost-effective energy savings, satisfied customers, lower service costs, new revenue streams, and more connected homes.

“With the rise in dynamic rates, complex bills, and consumer technology on the grid edge, serving the diverse needs of today’s utility customers is becoming increasingly complex,” said Dan Byrnes, SVP of product development, Oracle Utilities. “Point solutions only serve small pockets of customers. With the latest release of the Opower platform, utilities can connect with every customer to increase engagement and satisfaction, drive down service costs, and balance demand on the grid.”

Since breaking onto the scene more than a decade ago, the Opower platform has continued to stand as the most complete and effective customer engagement platform in the utility industry. This latest release expands Opower even further with four new digital customer experiences. Each new offering leverages machine learning to render actionable energy insights, and experimental program design to deliver measurable results.

“Oracle’s latest improvements to its Opower platform demonstrate the company’s ability to continue distinguishing itself as a leader in home energy management, as well as its commitment to innovation and helping customers achieve savings as scale,” says Paige Leuschner, research analyst at Navigant Research.

The new experiences include:

• Distributed Energy Resources (DER) Customer Engagement: self-service customer web tools and alerts to help utilities effectively serve customers with distributed energy resources such as solar. To learn more, visit today’s release here.
• Behavioral Load Shaping: a personalized, digital experience that enables utility customers on dynamic rates to shift their energy use away from daily peaks and control their complex bills.
• Digital Self Service Transactions: a suite of embeddable web and mobile features for utility customers to start service, pay their bills and manage their accounts, all natively integrated with Oracle Utilities’ market-leading customer information system (CIS).
• AMI Customer Education Reports: multi-channel reports to educate and engage utility customers during a smart meter rollout, with new insights and recommendations for managing their energy use.

This release also includes more than 100 new features to amplify demand side management and customer care results, including:

• Adaptive Intelligent Recommendations: Opower recommendations learn and adapt to each customer’s disaggregated end use and cross-channel engagement patterns. An expanded library of recommendations can influence over 4 TWh of energy-saving behavior every year and create a halo effect of 15 percent more participation in utility programs.
• Digital Energy Reports: Email Home Energy Reports have been upgraded with a dozen behavioral insight modules and new configurable content options to make them more dynamic and feature-rich than paper reports.
• Embedded Web 2.0 Insights: Visual energy insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever before to improve time on site by 25 percent.
• Unauthenticated Online Audits: Frictionless online audits allow customers to securely access the Opower audit with a single tap or click and potentially double their behavioral energy savings.
• Dynamic Campaigns: Platform tools to rapidly curate targeted marketing across the Opower experience and drive adoption of utility programs and products—such as connected home devices—at up to a 61 percent higher rate than traditional and digital advertising.
• Proactive Billing Alerts: With new weather insights, dual fuel support, and customer-set budget goals, these upgraded alerts deliver digital energy savings and reduce high bill calls by up to 22 percent.
• Connected Home and Enterprise Integrations: Mature APIs and a growing library of integrations into Oracle customer, meter, and marketing applications and third-party connected home platforms make it easy to plug Opower into core utility operations, engage customers through digital assistants, and enable smart home device control.

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